CUSTOMER SATISFACTION SURVEY

Customer satisfaction is very important to us. We from KobeWieland
Copper Products have created this questionnaire in order to serve you better.

Please take a few minutes and help us improve our service by completing the next sixteen multiple choice questions on this form. 

 

Strongly Agree  4
Somewhat Agree  3
Somewhat Disagree  2
Strongly Disagree 1

    
                                                   Customer Service                                          

                                                                   
                                                                             4            3          2         1

1. I am satisfied with the amount of
    communication I receive from KWCP.

     
2. The Quality of customer service at KWCP
     is better than that of its competitors. 		    
3. KWCP responds to ordering needs in a 
    timely manner.		    
4. I am satisfied with the technical support
    that I receive regarding quality issues.		      

5. Invoices are accurate and received 
    a timely manner.

    

Product

6. I am satisfied with the overall product
    quality.		    
7. I am satisfied with the overall product
    range KWCP is offering. 		    
8. KWCP meets and / or exceeds my
    product specifications.		    
9. I am satisfied with the product
    development / innovation.		      

 Packaging Delivery

10. I am satisfied with the overall package
     quality.		    
11. Shipments are free off handling
     damage.		    
12. Information on shipment labels is
     accurate.		    
13. Packages are clearly marked as to their
    content		      
14. Orders are delivered in a timely
     manner.		    

                         General Information                        

15.  I am satisfied with KobeWieland overall  
      performance as a supplier of copper tubing. 		    
16. Compared to other
      tubing KobeWieland rates excellent.		    

Comments

We value your comments and suggestions.

 

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